Return Policy

Customer Support, Shipping & Return Policy

At Link Locks, we want you to love the products you purchase from us. If you have any concerns regarding your order, please reach out to us at support@linklocks.com within 5 days of delivery with the necessary details.

1. Order Issues & Complaints

a) Wrong Item Delivered / Missing Product

If you receive the wrong product or find an item missing from your order, please email us at support@linklocks.com within 7 days of delivery with the following details:

• Order ID
• Invoice Copy (Hard/Soft)
• Details of your complaint/request
• Clear images of the received product and the package label

Once we receive your details, our Customer Delight Team will respond within 24 hours.

b) Damaged Product Received

If your product was damaged during delivery, please send an email to support@linklocks.com within 7 days of delivery with the following details:

• Order ID
• Invoice Copy (Hard/Soft)
• Details of your complaint/request
• Images or videos showing the damage, along with the batch number near the MRP/crimp of the product

Our Customer Delight Team will address your query within 24 hours.

c) Product Quality Concerns

For any quality-related complaints, please email support@linklocks.com within 7 days of delivery and include:

• Order ID
• Invoice Copy (Hard/Soft)
• Details of your complaint/request
• Images of the product along with the batch number near the MRP/crimp

We will review your complaint and respond within 24-30 hours.

2. Order Cancellation Policy

• Orders can be cancelled within 3 hours of placing them by emailing support@linklocks.com.
• Once an order has been dispatched, it cannot be cancelled.
• If you no longer want the order, you may refuse the parcel at the time of delivery, as returns are not accepted once delivered.

3. Delivery Issues

If your order is marked as delivered but not received, email us at support@linklocks.com within 4 days of the delivery date. Our team will investigate and resolve the issue at the earliest.

4. Shipping Charges

• Free shipping is available on orders above ₹399+ (subject to change based on promotions).
• The shipping cost displayed at checkout is final.

5. Return Charge 

We accept returns on all eligible products.
A nominal processing Fee of ₹100 will be charged for each return.
This fee is non-refundable. Please ensure the product is returned in its original condition.

For any further assistance, feel free to reach out to us at support@linklocks.com. We are here to help!

6. Product Missing

In case a customer reports that the product is missing from the delivered box or the quantity received is less than ordered, Link Cart requires a clear open-box video of the package opening for verification. The video must be continuous, unedited, and captured from the moment the sealed package is shown until all items are removed and verified. It should clearly display the courier label, invoice/order ID, and the contents of the box. Claims without valid video proof will not be processed.

Customers must submit the video within 48 hours of delivery via email at support@linklocks.com.

Edited, unclear, or late submissions will not be accepted. Providing false or manipulated evidence may lead to claim rejection and account suspension. This policy helps us ensure transparency, prevent misuse, and maintain fairness for both customers and our fulfilment team.