Return Policy
Customer Support, Shipping & Return Policy
At Link Locks, we want you to love the products you purchase from us. If you have any concerns regarding your order, please reach out to us at support@linklocks.com within 5 days of delivery with the necessary details.
1. Order Issues & Complaints
a) Wrong Item Delivered / Missing Product
If you receive the wrong product or find an item missing from your order, please email us at support@linklocks.com within 5 days of delivery with the following details:
- Order ID
- Invoice Copy (Hard/Soft)
- Details of your complaint/request
- Clear images of the received product and the package label
Once we receive your details, our Customer Delight Team will respond within 24 hours.
b) Damaged Product Received
If your product was damaged during delivery, please send an email to support@linklocks.com within 5 days of delivery with the following details:
- Order ID
- Invoice Copy (Hard/Soft)
- Details of your complaint/request
- Images or videos showing the damage, along with the batch number near the MRP/crimp of the product
Our Customer Delight Team will address your query within 24 hours.
c) Product Quality Concerns
For any quality-related complaints, please email support@linklocks.com within 5 days of delivery and include:
- Order ID
- Invoice Copy (Hard/Soft)
- Details of your complaint/request
- Images of the product along with the batch number near the MRP/crimp
We will review your complaint and respond within 24-30 hours.
2. Order Cancellation Policy
- Orders can be cancelled within 3 hours of placing them by emailing support@linklocks.com.
- Once an order has been dispatched, it cannot be cancelled.
- If you no longer want the order, you may refuse the parcel at the time of delivery, as returns are not accepted once delivered.
3. Delivery Issues
If your order is marked as delivered but not received, email us at support@linklocks.com within 4 days of the delivery date. Our team will investigate and resolve the issue at the earliest.
4. Shipping Charges
- Free shipping is available on orders above ₹399+ (subject to change based on promotions).
- The shipping cost displayed at checkout is final.
For any further assistance, feel free to reach out to us at support@linklocks.com. We are here to help!