Refund Policy
Refund Policy - Link Bharat
1. Introduction
This Cancellation, Return, and Refund Policy ("Returns Policy") governs the cancellations, returns, and refunds ("Transactions") for the sale or purchase of products on the Link Bharat (www.linkcart.in) website ("Order") by you ("Customer").
This Returns Policy should be read in conjunction with the Terms of Use and other company policies. Any capitalized terms not explicitly defined in this policy shall have the meanings ascribed to them in the Terms of Use and Privacy Policy.
2. Cancellations
2.1 Cancellation by Link Bharat
We reserve the right to cancel an order or any specific item within an order due to unforeseen circumstances.
2.2 Cancellation by the Customer
Customers may cancel an order or a specific item within an order under the following conditions:
· Before Shipment: Orders can be cancelled after placement but before shipment initiation.
· After Shipment, Before Delivery: Cancellation is possible after shipment but before delivery.
· Exceptions: Cancellations are not allowed for same-day delivery items, customized items, or sale items.
If a customer does not initiate a cancellation request within the given timeframe, they waive their right to cancel the order.
2.3 How to Request a cancellation
To cancel an order, the customer must contact our Customer Support Team:
· Email: support@linklocks.com
· Helpline: 1800-547-4559 (Monday - Saturday, 9:30 AM - 5:30 PM)
Upon successful cancellation, the refund will be processed within 5-7 working days.
2.4 If the Courier Attempts Delivery After Cancellation
If a courier attempts to deliver a cancelled order, the customer must refuse delivery and inform the delivery agent about the cancellation. Accepting the delivery after cancellation will result in the full amount being charged as per the original payment method.
3. Returns and Refunds
3.1 Return Eligibility
Customers may return an order or a specific item for a refund if the product received is:
· Damaged
· Defective
· Missing accessories or parts
3.2 Return Conditions
While returning an order, the following conditions must be met:
· The product should be in the same condition as received.
· The item should be unused, unaltered, and intact.
· The returned product must match the originally shipped item.
· The product should be returned with original packaging, tags, labels, and accessories.
· Expired products cannot be returned unless they were delivered in an expired state.
3.3 Return Timeframe
· Customers must inspect the product upon delivery and report any issues within 48 hours of receipt.
· Returns must be initiated within 7 days of receiving the product.
To initiate a return, contact our Customer Support Team:
· Email: support@linklocks.com
· Helpline: 1800-547-4559 (Monday - Saturday, 9:30 AM - 5:30 PM)
Upon receiving and inspecting the returned product, we will notify the customer about refund approval or rejection.
3.4 Refund Process
· Approved refunds will be credited via the original payment method within 7 business days.
· If the original payment method is no longer valid, customers will be contacted for alternate refund options.
· Refunds will not be processed in cash.
· Refunds will not be made to third-party accounts.
3.5 Non-Refundable Items
The following items are not eligible for a refund:
· Products damaged due to misuse.
· Products with missing or tampered serial/UPC numbers.
· Items returned without original packaging and accessories.
· Custom-made orders.
3.6 Fraud Prevention
We strive to protect users from fraudulent activities. If a customer is found engaging in abusive practices, actions may include:
· Warnings
· Restriction from requesting returns or refunds
· Suspension of the account
4. Contact Us
For any queries regarding this Cancellation, Return, and Refund Policy, please reach out to us:
· Email: support@linklocks.com
· Helpline: 1800-547-4559 (Monday - Saturday, 9:30 AM - 5:30 PM)
